HRTech Series: Why HR Leaders Still Need Human Expertise to Guide AI in Benefits Administration
Bo Armstrong, Chief Marketing and Product Officer, was recently featured in HRTech Series Insights. The article, “Why HR Leaders Still Need Human Expertise to Guide AI in Benefits Administration,” argues that while artificial intelligence is rapidly improving efficiency across HR functions, benefits administration remains an area where human expertise is essential. AI’s real value in this field is through augmentation (not replacement) of experienced benefits professionals. “Artificial intelligence has become ubiquitous across HR functions, from
