Business Process Management

In the ever-evolving landscape of business operations, staying ahead requires not just adaptability but also strategic process management. This is where Business Process Management (BPM) comes into play. For many businesses, understanding and implementing BPM can be a game-changer in navigating the complex web of tasks and responsibilities. But what is BPM, and why is it so important? What is Business Process Management? BPM is a systematic approach to identifying, designing, executing, documenting, monitoring, and

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DataPath Launches Accelergent Growth Solutions

LITTLE ROCK, AR (March 26, 2024) – DataPath, Inc. today announced the launch of Accelergent Growth Solutions to help companies in the benefits, financial services, and insurance industries accelerate their growth and profitability. Accelergent offers expert business process management, outsourcing, automation, and marketing services, allowing businesses to focus on core competencies and revenue-generating activities. The new organization expands a 15+ year partnership between DataPath, Inc. and its sister company, Overbrook Technology Services (OTS). John Robbins,

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What Is BPO?

Companies use business process outsourcing (BPO) when they hire external vendors to complete tasks requiring additional expertise, personnel, or both. In their Global Outsourcing Survey 2022, Deloitte defines three types of these services: Across the business spectrum, tasks can range from simple (e.g., generating mailings) to complex (e.g., cybersecurity). So what is BPO, and how can it help TPAs? Evolution of BPO Modern outsourcing began in the 1980s with customer support call centers. However, BPO has

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BPO: What Is It and How Can It Help TPAs?

Business Process Outsourcing, or BPO, is the hiring of external vendors to complete tasks requiring additional expertise, personnel, or both. In their Global Outsourcing Survey 2022, Deloitte defines three types of BPO services: Across the business spectrum, tasks can range from simple (e.g., generating mailings) to complex (e.g. cybersecurity). Evolution of BPO Modern outsourcing began in the 1980s with customer support call centers. However, BPO has evolved and dramatically expanded since then, especially with the arrival

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Whitepaper: How TPAs Can Use Outsourcing to Prepare for Growth, Improve Efficiency, and Increase Profit

The last three years have presented many unique challenges for employers and the TPAs that provide their tax-advantaged, post-tax, and compliance account administration. The pandemic has altered routine business patterns, making it harder for TPAs to plan for ebbs and flows in daily operations and prepare for growth. Controlling costs is even more critical. Yet providing high-quality customer service is more important than ever for business health and growth. Fortunately, TPAs can conquer all of

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