Software Implementation Consultant

Job description

About the role

DataPath, Inc. is seeking someone with a SaaS implementation background to join our team. This role is a hands-on consulting role where you will work with the client to understand their business goals, business processes, and help them set up our SaaS solution (Summit). You will leverage your great communication skills to manage a project implementation and configure our systems to meet business requirements.

Summit is the only true all-in-one cloud-based solution, featuring seamless benefits administration for CDH accounts, HSAs, and COBRA billing. Created with the needs of TPAs in mind, Summit simplifies and streamlines employee benefits administration across all lines of service such as FSA, Dependent Care, HRA, QSEHRA, HSA, Transit/Commuter accounts, and COBRA. Summit’s unified design is unrivaled – it’s the only benefits administration software solution that centralizes CDH account, HSA, and COBRA functionality in a single platform.

Responsibilities

You will work with other members of the Sales, Support and Client Success teams to delight our customers. Responsibilities will include:

  • Evangelizing DataPath and Summit
  • Evaluating customer needs and designing a high quality implementation solution to meet those needs
  • Managing Summit implementation projects
  • Working with customers to setup a project plan and deliver upon it
  • Providing consulting services for onboarding customers, feature improvements or feature requests
  • Establishing and maintaining great relationships with clients as a trusted advisor, providing informed, reliable and professional advice about our solution
  • Assisting with proposal development and sales demonstrations
  • Configuring and presenting both standard and custom demonstrations to showcase specific capabilities to prospects

Essential Skills, Knowledge & Experience

  • 2-5 years of experience consulting on an enterprise SaaS based software product
  • Excellent communication, interpersonal and writing skills
  • Strong project management skills and an ability to multitask multiple implementation and clients
  • Exceptional presentation skills – you must be comfortable explaining concepts during customer-facing meetings, including C-Level clients
  • Excellent analytical and problem-solving skills

 Personal Characteristics that fit with DataPath culture:

  • Demonstrate enthusiasm and a can-do attitude
  • A proactive individual with abundant energy and drive, with a strong desire to succeed
  • Highly skilled and accountable for their actions and performance
  • Reliable, adaptable and flexible
  • Passionate about innovation and continual improvement
  • Resilient and welcomes change and ambiguity
  • Enjoy working in a fast-paced, goal-orientated environment
  • Learn on the fly and enjoy learning new technologies
  • Have a logical approach and a good problem solver
  • Demonstrate the true nature of teamwork and collaboration
  • Deeply customer-centric, love delighting customers

Desired

  • Knowledge in the healthcare industry
  • Experience working with third party benefits administrators