Bo Armstrong, Chief Marketing and Product Officer, was recently featured in HRTech Series Insights. The article, “Why HR Leaders Still Need Human Expertise to Guide AI in Benefits Administration,” argues that while artificial intelligence is rapidly improving efficiency across HR functions, benefits administration remains an area where human expertise is essential. AI’s real value in this field is through augmentation (not replacement) of experienced benefits professionals.
“Artificial intelligence has become ubiquitous across HR functions, from recruiting to performance management to workforce planning. With AI-powered tools promising faster workflows, cleaner data and better decision-making, HR teams are evaluating an array of countless tools that vary widely in capability, compliance safeguards and real-world usefulness.
But when it comes to benefits administration — a space defined by regulation, risk and nuance — ultimately, the opportunity with AI is not to replace human expertise but to augment it …
AI technology alone cannot interpret every nuance of benefits compliance or regulatory complexity. In benefits administration, a misinterpreted plan rule, such as expense eligibility/reimbursement design, or a missed COBRA deadline, can lead to incorrectly paid claims, costly penalties, lost coverage and reputational harm. These outcomes require experienced human professionals to prevent and correct.“
Read the full article here: Why HR Leaders Still Need Human Expertise to Guide AI in Benefits Administration
