News Archives

Transforming Financial Services: The Power of BPO in Client Service, Compliance, and Agility

The financial services industry has undergone significant changes over the past decade, driven by technological advancements, regulatory reforms, and evolving customer expectations. Over time, Business Process Outsourcing (BPO) has emerged as a powerful tool for financial institutions to enhance client service, improve compliance, and achieve greater agility. The Role of BPO in Client Service Enhancement Today, clients demand seamless, personalized experiences, strict adherence to regulatory standards, and the ability to quickly adapt to changing market

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The Rise of ICHRAs: A New Era in Health Benefit Solutions

With a growing emphasis on flexible, customized, and cost-efficient health benefit solutions, Individual Coverage Health Reimbursement Arrangements, commonly called ICHRAs, are gaining popularity. A new report by the HRA Council found that U.S. employers’ adoption of ICHRAs increased by 29% overall (and by a whopping 84% among ALEs alone) between 2023 and 2024. The Rise of ICHRAs ICHRAs debuted in 2020 as a significant departure from traditional group health plans. Instead of offering a uniform

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The Pivotal Role of Health Savings Accounts in Financial Wellness Programs

As the labor market becomes increasingly competitive, employers are beginning to understand the need to implement employee financial wellness programs. Such programs enhance employee satisfaction, retention, and overall productivity. According to a Bank of America study, 97% of employers feel responsible for employee financial wellness. Health Savings Accounts (HSAs) are pivotal in successful financial wellness programs. Workplace Financial Wellness Programs Employer-sponsored financial wellness programs give employees the authority to manage their fiscal responsibilities. These programs

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Streamlining EFT Operations: The Importance of NACHA Nested TPS Rules

The world of electronic funds transfer (EFT) underwent a significant shift in September 2022 with the implementation of the NACHA Nested Third-Party Sender (TPS) rules. Those impacted include third-party benefits administrators (TPAs) who utilize an ACH provider to initiate payroll deductions or premium payments, thus acting as nested TPSs within the ACH network. Understanding the NACHA Nested TPS rules is crucial to ensure smooth operations and avoid potential penalties. What are the NACHA TPS rules?

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Infographic: What is an LSA?

Lifestyle Spending Accounts are one of the newest benefit options third-party administrators can offer. This infographic will help educate employers and participants on LSA accounts. Lifestyle Spending Accounts, or LSAs, are one of the newest employee benefits available. These employer-sponsored accounts cover a wide range of expenses that fall outside the IRS’ Section 123 criteria. Interest in LSAs is growing! 7% of employers currently offer LSAs. In 2025, 7% will offer LSAs and 31% are

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BPM: Key to Organizational Success

Companies must focus on streamlining operations, cutting costs, and enhancing consumer satisfaction to succeed in the modern marketplace. One efficient method of doing that, which has become a mainstay of organizational success, is Business Process Management (BPM). What is Business Process Management? BPM is a methodological way of improving a company’s processes. It covers the business process’s plan, implementation, control, and improvement to an agreed-on goal. BPM is more than robotizing tasks and cost-cutting; it

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Designing Good Employee Benefits: 8 Questions You Should Ask

As we enter the last full month of summer, many employers are already working to develop their benefits programs for 2025. Creating a benefits plan that pleases everyone, especially in a diverse workforce, can seem impossible. To be successful, it is vital to identify which types of benefits various employee groups require. The secret to a successful scheme is asking the right questions that engage employees and meet their needs. What Are Targeted Questions? Employers

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5 Ways to Control Rising Benefit Costs

Healthcare costs in America have risen significantly since the 1970s, leading many employers to expect modest yearly cost increases in the benefits they offer. However, current economic conditions, an aging population, and increased costs related to managing chronic conditions have led to less manageable increases for many employers. Here are five ways TPAs can help employers continue offering high-value benefits while working to control rising benefits costs. #1 Ask Participants What They Need Before considering

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The Rise of “BPO 2.0”

Business process outsourcing (BPO) is undergoing a metamorphosis. At one time, outsourcing solutions were one-size-fits-all, with providers offering generic services to many clients. Today, we’re seeing the rise of what has been called “BPO 2.0”: a shift to specialization and niche outsourcing. BPO Evolves Reduced expenses and streamlined operations fueled BPO’s early days. Companies outsourced non-core functions to reduce labor costs and improve productivity. However, as the industry matured, clients began seeking more value from

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DataPath Receives New Honors for Marketing

DataPath, Inc. has recently received five prestigious awards, showcasing the company’s dedication to excellence in direct mail marketing and thought leadership communications. Two of DataPath’s direct mail campaigns have been acknowledged for their innovative approach and compelling messaging. The “Recipes for Success” campaign, which creatively combines unique brochure construction with targeted messaging, has been honored with a Platinum award in the Hermes Awards and a Gold award in the DANDA Awards. This campaign effectively showcases the

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