Creative Benefits Administrators (CBA), located in San Antonio, Texas, is a rapidly growing, full-service third-party administrator (TPA) offering CDH account, COBRA, and billing management services. CBA was facing challenges with systems integration, resource allocation, data processing, and long-term scalability.
These challenges were hindering CBA’s ability to meet its goals, so the TPA chose DataPath’s BPO services to help.
“The availability of DataPath BPO services has been critical to achieving our ambitious growth goals without overwhelming our resources,” says Jeremy Sakulenzki, CBA president.
This case study examines CBA’s experience with:
- File feed integrations
- Claims processing
- Data manipulation
- Scalable staffing
- Process improvement suggestions
The results have improved CBA’s operations and accuracy, and allowed the staff to focus on key client-facing responsibilities.
DataPath is a leading innovator in the employee benefits, financial services, and insurance sectors. Our flagship benefits platform provides a comprehensive solution for managing CDH, HSA, Well-Being, COBRA, and Billing. In addition, we offer expert BPO services, contact center solutions, and award-winning marketing services.