Like many TPAs, EBPA built its reputation on high-touch service, strong compliance, and long-standing client relationships. But as their COBRA platform aged, it became more of a liability than an asset. System errors, reporting headaches, and weak support from their vendor created daily operational challenges, limiting their ability to grow.
After an unsuccessful upgrade attempt, EBPA recognized the need for a new direction. They needed a modern COBRA solution—one that could streamline operations, scale with their business, and deliver exceptional support.
What if your COBRA system could help you grow instead of holding you back?
That’s exactly what EBPA found with DataPath. After evaluating multiple vendors, they made the switch, and the results were transformative:
- Integrated, user-friendly COBRA and billing management
- Mobile access and online self-service for participants
- Real-time reporting and automated communications
- Support that goes above and beyond—including implementation, data migration, and ongoing account management
Read the full case study to learn how EBPA became better positioned for long-term growth and how you can modernize COBRA operations and scale without adding overhead.
DataPath is a leading innovator in the employee benefits, financial services, and insurance sectors. Our flagship benefits platform provides a comprehensive solution for managing CDH, HSA, Well-Being, COBRA, and Billing. In addition, we offer expert BPO services, contact center solutions, and award-winning marketing services.