Business Process Outsourcing Services

Business Process Outsourcing Services for Employee Benefits TPAs

In partnership with Overbrook Technology Services, DataPath provides secure Business Process Outsourcing (BPO) solutions and back-office support services exclusively for third-party administrators of employee benefit accounts.

We offer extensive account processing, claims and payment processing services for CDH and COBRA plans, with affordable pricing models including PEPM and FTE options.

DataPath’s expertise and accuracy helps TPAs save time, conserve resources, and focus on core competencies that create more value for their companies, clients, and participants. Regardless of the administrative platform or system used, we can help TPAs reduce operational costs, increase efficiency, and prepare for growth on any scale.

All Administrative Systems

We have the technology needed to work with essentially any administrative platform currently on the market. For cloud-based systems, secure web logins are usually all that is required. For premises-installed systems, we will establish a secure VPN connection.

Types of Plans

We work with nearly all plans administered by employee benefits TPAs. Common plan types include:

Premium Only 
Plans
Health Care Flexible Spending Accounts
Dependent Care Flexible Spending Accounts
Health Reimbursement Arrangements
Health Saving
Accounts
COBRA and
State Continuation

(Mini-COBRA)
Commuter/Transit
Accounts

Available Services

Regardless of platform or plan type, we offer an extensive menu of BPO services, including:

  • Employer plan setup and renewal
  • Participant enrollment and re-enrollment
  • Participant demographics and status changes
  • Contribution reconciliation
  • Online/mobile claims adjudication
  • Debit card claims adjudication
  • Claims entry for faxed and emailed claims
  • Preparing raw data files for import processing
  • Importing and processing carrier claims
  • Generating employer invoices
  • Developing custom data and report extracts
  • Supplemental customer service and research

Pricing

Per-Employer/Per-Month (PEPM)
Account, claims and payment processing services are provided under a PEPM pricing structure. Take advantage of defined service packages or choose ala carte options.  

Full-Time Equivalent (FTE)
TPAs seeking more comprehensive staff augmentation can select from incremental FTE pricing options. This alternative is especially suited for situations in which ongoing or project-based assistance is needed with a variety of work product.


About Our Partner, Overbrook Technology Services

Overbrook Technology Services provides secure, affordable BPO solutions and back office support services exclusively for third-party administrators of tax-advantaged employee benefit accounts and COBRA. They are experienced in working with a wide variety of plan types, including complex and tiered benefits. Overbrook Technology Services has processed more than 3 million claims and over $115 million in contributions, among numerous other services, with an overall accuracy rate of 99.4% as reported by clients.


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Querbes & Nelson

DataPath has given us a way to set ourselves apart from other brokers.

Rachel Thrash Claims Manager