What if you could simplify enrollment season and still exceed client expectations?
You already rely on DataPath technology to power your business. Now, you can go even further. With our BPO and Contact Center services, you’ll have everything you need to get through enrollment season smoothly and confidently.
Our experienced back-office teams handle the high-volume administrative work that eats up your staff’s time, while our white-labeled contact center ensures your participants and employers receive fast, accurate, and friendly support.
Together with your existing technology, these services give you complete coverage during your busiest season—reducing stress for your team, improving client satisfaction, and helping you hit your goals without compromise.
Explore our bundled solutions below and discover what’s possible with DataPath.
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Comprehensive BPO Services
Outsourcing services and back-office support for benefits professionals
Think of DataPath Operations BPO as a secure extension of your own team. Skilled, experienced, and highly accurate, we are able to ramp up or down quickly as your needs dictate. Our extensive menu of BPO services include items such as:
Reduce Costs and Increase Efficiency
All Benefit Plan Types
Experienced and Accurate
Affordable FTE Pricing
Task-Based, Project-Based, or Turnkey
Experienced Staff with Proven Results
Impressive results for a wide variety of plan types, including complex plans and tiered benefits
Since DataPath Operations BPO works only for benefits professionals, our performance statistics are based on CDH, COBRA, and billing processes that your team undertakes every day. Our numbers aren’t inflated by unrelated work done for companies in other industries.
DataPath also provides services such as manual entry, data importing and exporting, Employee Navigator file and 834 file processing, automation scripts, and more, all accompanied by both peer and management reviews to maintain quality. In fact, our clients report an overall accuracy rate higher than 99%!
Comprehensive Contact Center Services
Exceptional Support with Specialized Expertise in Employee Benefits
Our full-service contact center is designed to enhance customer interactions, ensuring employees and employers get the support they need.
Employee and Employer Support
Clear, knowledgeable communication is key to a positive benefits experience. Our specialized support services help employees and employers navigate their benefits with confidence.
Whether involving a quick question or a complex issue, our team ensures every interaction is handled with care and expertise.
Service Features to Improve the Employee Benefits Experience
A great customer experience doesn’t happen by chance. Our robust contact center services provide the tools and insights to enhance every interaction.
With these features, you can offer a higher level of service while maintaining operational efficiency.
Specialized Expertise in Employee Benefits
Employee benefits require industry-specific knowledge. Our contact center team is trained to provide specialized support for a variety of benefit programs, ensuring employees and employers receive expert guidance.
CDH Accounts
HSAs, FSAs, LPFSAs, DCFSAs, HRAs, ICHRAs, QSEHRAs, EBHRAs
Commuter & Lifestyle Spending Accounts
Transit, parking, and wellness
COBRA & Retiree Billing
Support for continued coverage and compliance
Direct Billing Services
Assistance with premium payment management
Key Benefits of Our Contact Center Services
Cost-effective, Scalable, Secure, and Reliable
A successful benefits program depends on reliable, responsive customer service. Our contact center solutions help businesses reduce costs, scale efficiently, and deliver an exceptional benefits experience.
Cost-Effective, Scalable Solutions
Scaling customer support shouldn’t mean sacrificing quality. Our solutions help businesses expand their service capacity while keeping costs under control.
With our adaptable support solutions, your business can provide exceptional service year-round without unnecessary overhead.
Secure & Reliable Contact Center Partner
Security and compliance are at the core of benefits administration. DataPath’s customer contact center follows strict security protocols to protect sensitive data and maintain compliance with industry regulations.
By prioritizing security and compliance, we help you build trust and maintain the integrity of your benefits program.
Lower Customer Service Costs
Flexible Service Models
Seasonal & Overflow Support
Comprehensive Employee Background Checks
Strict Confidentiality & Compliance
Ongoing Security & Training
