TPAs face many operational challenges that can prevent them from getting to where they want to grow.

Labor costs are increasing for even the lowest-level tasks. During enrollment and other periods of peak demand, management is faced with overworking staff, training temporary help, or both.

In partnership with our sister company, Overbrook Technology Services, we offer extensive account processing, claims, and payment processing services for CDH and COBRA plans. Regardless of administrative platform, we can help TPAs reduce operational costs, increase efficiency, and prepare for growth on any scale.

Services Menu

Experienced Staff

Cost Savings

Creating Value

Operations BPO Services > Services Menu

Comprehensive Business Process Outsourcing Services

Outsourcing services and back office support for employee benefits TPAs

Any Administrative Platform

All Benefit Plan Types

Task-Based, Project-Based, or Turnkey

Experienced and Accurate

Affordable FTE Pricing

Reduce Costs and Increase Efficiency

Prepare for Growth on Any Scale

Think of DataPath Operations BPO as a secure extension of your own team. Skilled, experienced, and highly accurate, we are able to ramp up or down quickly as your needs dictate.  Regardless of platform or plan type, our extensive menu of BPO services includes:

  • Employer plan setup and renewal
  • Participant enrollment and re-enrollment
  • Participant demographics and status changes
  • Contribution reconciliation
  • Online/mobile claims adjudication
  • Debit card claims adjudication
  • Claims entry for faxed and emailed claims
  • Printing and mailing fulfillment services
  • Preparing raw data files for import processing
  • Importing and processing carrier claims
  • Generating employer invoices
  • Developing custom data and report extracts
  • Supplemental customer service and research
  • Turnkey account administration

Operations BPO Services > Experienced Staff

Experienced Staff with Proven Results

Skilled staff with proven results for a wide variety of plan types, including complex plans and tiered benefits

Since DataPath Operations BPO works only for benefits TPAs, our performance statistics are based on CDH, COBRA, and Billing processes that your team undertakes every day. Our numbers aren’t inflated by unrelated work done for companies in other industries.  As of late 2022, we have processed:

Customers served! $ 10 million in CDH contributions
Customers served! > 10 million CDH claims
Customers served! 10 +  CDH enrollments / re-enrollments
Customers served! > 10 COBRA plan setups
Customers served! 10 + COBRA election notices
Customers served! > 10 COBRA enrollments
Customers served! 10 million COBRA transactions

DataPath Operations BPO also provides services such as manual entry, data importing and exporting, Employee Navigator file processing, automation scripts and more, all accompanied by both peer and management reviews to maintain quality.  In fact, our clients report an overall accuracy rate of 99%!

Highly Affordable BPO Services

BPO services that save you money and help you grow

Using actual data, we modeled and compared real-world costs for common repetitive tasks to what a TPA with 25,000 CDH lives and 10,000 COBRA accounts across 1,200 employer groups would incur for the same work using DataPath Operations BPO.

Peak Season Processing

Process

Transactions

In-House Cost

BPO Cost

Savings

Enrollment

37,000

$123,500

$68,240

$55,260

COBRA Plan Setup

4,500

$91,000

$50,280

$40,720

Day-to-Day Processing

Process

Transactions

In-House Cost

BPO Cost

Savings

Contributions

294,950

$600,000

$331,550

$268,450

Claims

230,000

$435,500

$240,650

$194,850

COBRA

205,000

$806,000

$445,380

$360,620

Monthly Processing

Process

Transactions

In-House Cost

BPO Cost

Savings

Employer Invoicing

(12 months)

14,400

$19,500

$10,780

$8,720

Total Annual Savings


Transactions

In-House Cost

BPO Cost

Savings


785,850

$2,075,500

$1,146,880

$928,620

45%
Cost Savings

- for TPA with -

1,200 employer groups

25,000 CDH lives

15,000 COBRA accounts


almost

Customers served! $ 10 in annual cost savings!

Operations BPO Services > Creating Value

Helping TPAs Create More Value

Create more value for your clients with Operations BPO

DataPath Operations BPO empowers TPAs to get where they want to grow by saving time, conserving resources, and focusing on core competencies such as quality and growth that create more value for their companies, clients, and participants.

Between our affordability, consistent quality, comprehensive services, and year-round availability, you’ll wonder why you didn’t do this sooner. Get where you want to grow with DataPath Operations BPO.

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Secure Benefits Systems

DataPath has helped us streamline our office and our workflow.

Vrenae Daly Comptroller

About our Partner, Overbrook Technology Services

Operations BPO Services

Overbrook Technology Services provides secure BPO solutions and back office support services exclusively for third-party administrators of employee benefit accounts and COBRA. They have experience working with a wide variety of plan types, including complex plans and tiered benefits. Overbrook Technology Services has processed more than 3.4 million claims and over $129 million in contributions, among numerous other services, with an overall accuracy rate of 99% as reported by clients.

Operations BPO Services Brochures