What if you could sweeten your success with a complete solution?

You can! DataPath is the one partner that delivers everything you need — not just the platform, but also the people and services to help you grow. Other providers may give you the technology (the graham cracker), but they stop there. DataPath also brings you BPO Services (the marshmallow) and Contact Center (the chocolate), creating a complete solution you can actually savor.

Technology

Technology + BPO Services

Technology + BPO Services + Contact Center

Technology

All-in-One Benefits Administration Platform

DataPath’s all-in-one technology platform is purpose-built to simplify consumer-directed healthcare (CDH) account administration. Our TPA software supports FSAs, HSAs, HRAs, Commuter Benefits, Well-Being Programs, COBRA, Retiree Billing, and Direct Billing – all in one seamless solution.

Why Choose DataPath's TPA Software

  • Flexible Administration Features: Customize plan designs, contribution schedules, and reimbursement settings to meet client needs.
  • Built-in Financial Processes: Benefit from features like debit cards, electronic payments, streamlined financial management, and HSA investments.
  • Automated Compliance: Simplify COBRA administration with event-based notices and automated tracking tools.
  • Real-Time Data Updates: Ensure secure broker access and efficient data exchanges for improved collaboration.
  • Consumer Portal and Mobile App: Give participants real-time access to balances, receipt uploads, and claims submissions for a superior user experience.

Flexible Administration Features

Built-in Financial Processes

Automated Compliance

Real-Time Data Updates

Consumer Portal and Mobile App

Platform + BPO Services

Optimizing Efficiency and Reducing Costs

Pairing DataPath’s TPA software platform with our Business Process Outsourcing (BPO) services gives TPAs and brokers a scalable solution to streamline operations, speed up claims and payment processing, and cut costs.

Key Features of BPO Services

  • Employer Onboarding and Renewals: Simplify onboarding and renewal processes to save time and effort.
  • Employer Plan Setup and Renewal: Simplify plan setup, participant enrollment, and annual re-enrollment processes.
  • Claims and Payment Processing: Accelerate claims adjudication, debit card transactions, and contribution reconciliation with reliable online and mobile tools.
  • Fulfillment Services: Rely on comprehensive printing, mailing, and reporting solutions to meet administrative demands.
  • Scalable Support: Seamlessly adjust resources to handle demand spikes without straining your team.

DataPath Platform

Flexible Administration Features

Built-in Financial Processes

Automated Compliance

Real-Time Data Updates

Consumer Portal and Mobile App

BPO Services

Employer Onboarding and Renewals

Employer Plan Setup and Renewals

Claims and Payment Processing

Fulfillment Services

Scalable Support

Platform + BPO Services + Contact Center Services

Delivering End-to-End Support

For TPAs and brokers seeking to elevate customer experiences, our most comprehensive bundle integrates DataPath’s TPA software platform with BPO and Contact Center Services. This full-service solution drives customer satisfaction and loyalty.

What Sets DataPath’s Contact Center Solutions Apart

  • Complete White-Label Solution: Maintain your brand identity while delivering exceptional service.
  • Call Quality Assurance and Monitoring: Ensure every customer interaction meets high service standards through regular call reviews.
  • Realtime and Historical Reporting: Access detailed KPIs and analytics to monitor performance and identify growth opportunities.
  • Flexible Delivery Models: Select from Onshore, Offshore, or Hybrid solutions tailored to your specific needs.

DataPath Platform

Flexible Administration Features

Built-in Financial Processes

Automated Compliance

Real-Time Data Updates

Consumer Portal and Mobile App

BPO Services

Employer Plan Setup and Renewal

Employer Onboarding and Renewals

Claims and Payment Processing

Fulfillment Services

Scalable Support

Contact Center 

Complete White-Label Solution

Specialized Expertise

Call Quality Assurance and Monitoring

Realtime and Historical Reporting

Flexible Delivery Models

What our Clients Say

Thea Feltzs

President and CEO

Comparative Solutions

DataPath has been a big help to Comparative Solutions. We've always found them to be knowledgeable and responsive. Whatever challenge might come up, we know they'll have our backs.

Missy Brown

Controller

Medcom

DataPath has been an important ally in Medcom’s success over the last 17 years. We appreciate their partnership and continued service while we continue to win new business and successfully administer COBRA services to our large and small clients.

Greg Holley

Owner/CEO

FlexPlan Administrators

With only so many hours in the day and limited staff, it was 100% worthwhile to have DataPath BPO handle our transition, plan setups, and enrollments. We now use them regularly to help with enrollment volume and other seasonal needs.

CONTACT US TODAY TO GET STARTED!