dpiCSS: A Client Support tool for the dpiSuite
DataPath strongly believes in the importance of maintaining a close relationship with clients to facilitate better business practices, and we understand that our clients feel the same way. We also understand some of the difficulties associated with keeping updated records to maintain those relationships and contacts. That is why we developed the Client Support System.
The Client Support System is a tool that will help you maintain your contact information for your clients with a wide variety of search, sort, and email features in addition to inquiry tracking. The Client Support System is integrated with the DataPath Suite and is able to pull your client data from your systems and present it to you via a single access portal.
Most importantly, the Client Support System is designed to make your own customer relations service more efficient for both you and your clients.
Bring your customer relations department a wealth of benefits. dpiCSS will:
- Give you access to all employer data without logging into a DataPath Admin System
- Allow you to perform searches based on a wide variety of conditions
- Allow you to create, track and assign customer service representatives to inquiries as well as track claims and payments
- Allow a customer service representative to view and retrieve all relevant information for a client administered on the dpiSuite without potential to make changes within the admin system
- Automatically create notes for an employee in the administrative system when an inquiry is logged
- Give you integrated email capabilities from the inquiry or search conditions
- Track communications in such a way that there is a single point of communication for representatives to view previous notes to the inquiry and email the client
- Give you mass email functionality based on search conditions
- Give you a single point of access on the myRSCSM to view any information on the web for a client who has called in without going through the login process
